Yes, all latches are in complete working sets, the only additional item you might need would be a locking pin, this locks the latch so adds privacy for a bathroom, bedroom or toilet door.
Yes, All items purchased are supplied with fixings. Rustics products are supplied with rosehead nails, all other products are supplied with dome head slotted waxed screws or screws to suit the piece.
If goods are in stock we endeavour to despatch within 24 hours, on standard carriage delivery takes 24 hour. All delivery dates are given in good faith and not binding. We aim to deliver all goods within 14 working days from order, but please allow up to 28 for some electrics, bespoke goods may take longer.
We recommend fine shank nails, please calculate the length by adding the thickness of your floorboards plus 1", thus allowing enough to secure into the joists. When laying hardwood flooring it is recommended that you pilot drill before fixing nails.
All designs are liable to alterations as the majority of our goods are handmade. If you require all goods to be the same please ensure you purchase all goods needed for your project in one go.
Yes, if ordering the complete latch set you need to order the lock pin as an additional item.
We pride ourselves on being very competitive on price, 9 times out of 10 we will match or better any competitors price on a like for like product. Trade customer please contact us for bulk purchases.
Yorvik (Y part number), T Hinges Original iron and Rustic ranges are measured from the pin to the end of the t-hinge. TH1 & HN1 range is the overall length of the hinge.
Yes, when ordering please use this rule of thumb. If you are using your right hand to open the window catch then it's a right handed catch.
The WM range are reversable as the catch swivels so it can be used left or right.
Yes, products are guaranteed for 12 months from date of invoice, this excludes bespoke goods, however goods are only guaranteed if they have been installed & used correctly
Quotations are valid for 14 days from date given, quotations are given for complete orders as detailed. If only part of the goods in the quotation are required this will affect any discounts given.
Carriage charges are for a 24 hour sevice this applies to orders ex stock or from 12 hours after goods received at PHG.
Carriage is for uk mainland excluding Scotish Highlands.
Carriage for non mainland UK is by quotation, part order carriage is charged at full rate.
Orders must be placed before 12 noon, for next day service (based on goods in stock). Orders after 12 noon may be sent same day if possible.
Returns
Goods will not be accepted for return without prior agreement.
Returns should be made within 7 days of delivery. Refunds will not be issued after 31 days from date of receipt.
All carriage charges are the responsibility of the purchaser unless the goods are inspected and are deemed to be faulty.
A minimum 20% restocking fee will be deducted and any further costs may be added if the goods are not in a resaleable condition, only a credit note will be issued for returns. Goods must be returned complete in the original packing.
When returning goods to us please make sure they are insured as we will not accept responsibility for lost or damaged items.
