TERMS & CONDITIONS
Prices - All prices are subject to change without notice. Invoices will use the price current at the time of order.
VAT - All prices within our PHG Direct Website include VAT at the current rate at time of invoice..
Carriage - Charges for standard carriage, Please refer to the Carriage button at the top of the screen. Oversees orders are welcome, please phone or email for a quote
Quotes - All quotes are valid for a period of 14 days only. The quote given is for the complete order as detailed,, if only part of the goods in the quotation are required this will affect any discounts given.
Delivery - All dates are given in good faith and are not binding. PHG aims to deliver all goods within 14 working days from order, but please allow 28 working days bespoke goods may take longer.
Samples - All samples must be returned to PHG within 7 days for a refund after that time a credit note will be issued. To purchase a sample product you must inform sales staff at the time of purchase and a sample purchase invoice will be raised.
Damages & Shortages - Must be notified within 24 hours from time of delivery and all packaging kept for inspection.
Ownership of goods - All goods remain the property of PHG direct until paid for in full.
Payment - Payments made by cheque must be cleared before despatch of goods (7 working days)
Late Payment - A £25.00 late payment fee will be charged to late accounts and interest applied at 10% above the Lloyds TSB base rate on a monthly basis. Any discounts given on late accounts will also be forfeited.
Cancellation - We are unable to accept cancellation of any bespoke goods. All other cancelled invoices will be charged a minimum 25% cancellation fee & a credit note issued.
Returns - Goods will not be accepted for return without prior agreement. Returns must be made within 5 days of delivery. Refunds will not be issued after 31 days from receipt of goods. All carriage charges are the responsibility of the purchaser unless the goods are inspected and are deemed to be faulty. A minimum 20% restocking fee will be deducted and any further costs may be added if the goods are not in a resalable condition or in original unopened packaging.
Guarantee - All products are guaranteed for a period of one year from invoice date.
Design - All designs are liable to alterations as the majority of our goods are handmade. If you require all goods to be the same please ensure you purchase all goods needed for your project in one go.
Discounts - Discounts are available to trade customers or private customers with larger projects proof of trade may be required, any discounts may be affected if part or an order is returned or cancelled.
When returning goods to PHG please make sure the goods are insured as PHG will not accept responsibility for lost or damaged items.
All of the above points do no effect your statutory rights